Delivery Information
UK Mainland - We offer 2 rates of postage to the UK mainland depending on the size of your order. Smaller items will be sent by first class post and charged at a rate of £2.99. Larger items will be sent by courier and charged at £5.99.
UK Offshore and International - We are currently unable to take orders via our webshop from outside the UK however you can order items by calling us on 01234 344230. Delivery costs will vary depending on location and the weight of the order and will be quoted when you call.
Delivery Details
Provided that all of the items you order are in stock we will despatch your order as soon as possible, usually within one to two working days but this may sometimes be longer during busy periods. Our webshop shows when items are 'out of stock'. Where items on your order are out of stock they will be placed on back order and those items in stock shipped separately at no additional cost. You will be charged for the complete order at the checkout process. Please allow 5 - 7 working days for delivery.
Next Day and Saturday Deliveries
We are able to provide these services at an additional cost. Should you require fast/specific delivery then please call or email one of our customer care operatives and quote your order number. They will be able to advise you of the additional costs. Call 01234 344230.
International Orders
If your delivery country is inside the European Union then your order will be subject to VAT. VAT (Value Added Tax) will be automatically calculated and included in your total.
For exports to countries outside the EU although these are exempt from VAT you may be required to pay import duties by your government, you will be notified by the courier if this is the case. Some countries (including but not limited to Israel, Norway, Switzerland and Turkey) do not impose import duties on products shipped from the EU, however in some cases you may be required to pay a local sales tax; you will be notified by the courier if this is the case.
BFPO
All BFPO orders will be subject to VAT unless ordered using official BFPO regimental order number.
Damaged or Missing Order
If your goods are received damaged or missing then please call or email our customer care team immediately, quoting your order number on 01234 344230 / custservices@outnabout.com
Items sent by courier can be tracked by us, however this is not the case with the Royal Mail. We will wait a minimum of 7 days to confirm they are lost before re-sending any items sent by Royal Mail.
