We offer 2 rates of delivery to the UK mainland depending how quickly you want to receive your order. Standard delivery takes 5-7 working days and is charged at a rate of £4.99. Express delivery takes 1-2 working days and is charged at a rate of £8.99. (Please note that orders do have to be placed before 2pm to qualify for this time frame). Please select your chosen delivery option in the checkout area.
UK Offshore and International
Delivery times to UK Offshore Islands and the Highlands may differ. If you are unsure which delivery option to pick please contact our support team.
We can now take orders via our webshop from outside the UK however you can also order items by calling us on 01234 344230. Please select the 'European' or 'Rest of the World' options when checking out.
Provided that all of the items you order are in stock we will despatch your order as soon as possible, usually within one to two working days (for express delivery) but this may sometimes be longer during busy periods. Our webshop shows when items are 'out of stock'. Where items on your order are out of stock they will be placed on back order and those items in stock shipped separately at no additional cost. You will be charged for the complete order at the checkout process. Please allow 5 - 7 working days for delivery for standard and European delivery. If you are ordering from somewhere else in the world then your order may take longer but we will email you with an estimated time.
Next Day and Saturday Deliveries
We are able to provide these services at an additional cost. Should you require fast/specific delivery then please call or email one of our customer care operatives and quote your order number. They will be able to advise you of the additional costs. Call 01234 344230.
All orders will be subject to VAT if appropriate.
For exports to countries outside the EU although these are exempt from VAT you may be required to pay import duties by your government, you will be notified by the courier if this is the case. Some countries (including but not limited to Israel, Norway, Switzerland and Turkey) do not impose import duties on products shipped from the EU, however in some cases you may be required to pay a local sales tax; you will be notified by the courier if this is the case.
All BFPO orders will be subject to VAT unless ordered using official BFPO regimental order number.
Damaged or Missing Order
If your goods are received damaged or missing then please call or email our customer care team immediately, quoting your order number on 01234 344230 / firstname.lastname@example.org
Items sent by courier can be tracked by us, however this is not the case with the Royal Mail. We will wait a minimum of 7 days to confirm they are lost before re-sending any items sent by Royal Mail.
Christmas Deliveries - Please note that orders placed over the Christmas / New Year period may not ship to our normal delivery schedules.